Hi
I am Rajnish Singh. i would like to inform you that my father applied for PAN card which was sent by PAN card authority on dated 05- May. On first visit they retyruned it back by providing reason address is untraceable. On second visit reason provided by their executive that cuxstomer is not available at address. when i checked my status on BLUE DART website i get shocked than i wrote complaint to their customer services. Later on dated 14 May i recived appreciation mail from Ms. Aparna Dsouza Manager of customer services and assurity that they will deliver my PAN card on 14th May but it was not delivered. I agan checked status on 15 th MAy there i come to know that thier executive again provided fake reason that customer is out of station. I again wrote mail to Ms. Aparna and brief all the happenings. She replied me that my PAN card will be delivered on dated 15 th MAY. I awaited whole day as well as next day till evening but nobody came t my place. Then i again wrote 2 mails on 16th may evening and 17 May at 2:30pm and asked for the reason but there is no response from Aparna Dsouza. i get totally frustrated with tortures done by BLUE DART. If possible Penalize them for such a harrashment done by such a reputed company. Please go through mail attached below... complete conversation between me & Aparna Dsouza (Manager of Customer Services)
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From:
"Rajnish Singh" | Add to Address book |This is spam
To:
Subject: Re: RE: RE: RE: required urgent
Date: Mon, 17 May 14:44:19 IST
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Dear Aparna
Plz give me a revert of my mail... ASAP
Thanx N Regards
Rajnish Singh - 9899978250
On Sun, 16 May 19:37:35 0530 wrote
>
>
Dear Aparna
>
>
>
I want to inform you that still i have not recived my consignment... not suggest what can i do..
>
>
i wanna call back from your side.
>
>
>
Thanx n Reagrds
>
>
>
Rajnish
>
9899978250
>
On Sat, 15 May 10:20:49 0530 wrote
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>
>
On Sat, 15 May 10:20:49 0530 wrote
>
Dear Mr. Singh,
Thank you for this mail.
Below mentioned shipmentis scheduled for delivery in Delhi under
airway bill number- 44491676036. Have apprised the destination service
centre to ensure delivery of the same today 15th May.
Please feel free to write back or contact our Delhi Customer Service at
011-66111234 for any further assistance or clarifications.
Assuring you of our best services, at all times.
Best regards,
Aparna
D'souza│Manager- Customer Service│ Blue Dart Express
Limited
│Blue
Dart Centre, Sahar Airport Road, Andheri (East) Mumbai 400 099, India. ' 91 22 28241234 │ F 91 22 28244098
* [email protected]│ www.bluedart.com
>You could
also track your shipment via your mobile from
anywhere across the country. For current status of your shipment type
T way bill number or for delivery status
typeI
way bill number and send to
56767.
>
From: Saifi [mailto: [email protected]]
>Sent: Saturday, May 15 9:56 AM
>To: APARNA D /CS /BOM
HQC/MGR
>Subject: Re: RE: required urgent
>
>
Dear Aparna,
>
>
>I want to inform you that instead of several
reminder and mails. still my shipment is sent back by giving reaosn that
consinee is out f station. Plz ensure still your executives didnt called me up
or visited my address. what the hell is going on. I fed up of your services. i
want you to take strict action against your executives or branch else i have to
reach consumer court or forum to escilate this issue..plz go through my tracking
details -
>
>
>Waybill No : 44501082732 Reference No : 101009006661241191
>Pickup Date 05 May
>From Mumbai
>To New Delhi
>Status Returned
To Origin
>Contact Customer Service
>New Waybill No 43633024691
>
>Waybill No : 43633024691 Reference No : 44501082732
>Pickup Date 10
May
>From New Delhi
>To Mumbai
>Status Shipment Redirected
>Contact Customer Service
>New Waybill No 44491676036
>
>Waybill No :
44491676036
>Pickup Date 13 May
>From Mumbai
>To New Delhi
>Status Consignee Out Of Station
>Contact Customer Service
>
>
>Thanx n Regards
>
>Rajnish Singh - 9899978250 &
9911222656
>
>
>&&&&&&&&&
>
>On Fri, 14 May
13:35:12 0530 wrote
>>Dear Customer,
>
>
>
>We thank you for
writing to us.
>
>
>
>With reference to the below mentioned shipment,
please note that the
>
>same is out for delivery today 14th May. Your mobile
number has been
>
>passed onto the destination service centre to contact and
ensure
>
>delivery of the same.
>
>
>
>Please feel free to write
back or contact our Delhi Customer Service at
>
>011-66111234 for any
further assistance or clarifications.
>
>
>
>Assuring you of our best
services, at all times.
>
>
>
>Best regards,
>
>
>
>Aparna
D'souza│Manager- Customer Service │Blue Dart Express Limited
>
>│Blue Dart
Centre, Sahar Airport Road, Andheri (East) Mumbai 400 099,
>
>India. ' 91
22 28241234 │F 91 22 28244098
>
>* [email protected]│ www.bluedart.com
>
>
>
>You could also track your shipment via your mobile from anywhere
across
>
>the country. For current status of your shipment type T way
bill
>
>number or for delivery status type I way bill number and send
to
>
>56767.
>
>
>
>&--Original Message&--
>
>From:
[email protected] [mailto: [email protected]]
>
>Sent:
Friday, May 14 11:22 AM
>
>Subject: required
urgent
>
>
>
>Email id: [email protected]
>
>Tel no
:9899978250
>
>Shipper/Consignee/Third Party: Third Party Comments
:
>
>I want to inform you that my consignment was returned back to shipper
b
>
>giving reason that address is incomplete ar whatever it it. I had
recd
>
>my another PAn card of my MOM by express courier on dated 9th May.
in
>
>both the consignement i had provided same address for delivery but
from
>
>your executive end it was stated that address is incomplete. i think
it
>
>is shamefull for you such a reputed company..your executives are
trying
>
>to make you fool by not visiting at addresses and report to you
that
>
>address is incpomplete. I knpow it very well that in lower loxcality
it
>
>is difficult to trace the address but not immposible if customer
had
>
>provided their contact number also. plz i request you to do favour
for
>
>me if your executive unable to trace the address ask him to give me
call
>
>on my cell 9899978250. thanking you
>
>
>
>Waybill Number
:44491676036
>
>&&&&&&&&&&
>
>Pickup Date :13 May
2010
>
>From: MUMBAI
>
>To: NEW DELHI
>
>Status: In
Transit
>
>Expected Date of Delivery :14 May
2010
>
>
>
>
>
>
>
>
>
>Disclaimer:
>
>This message is
confidential and is intended for the addresse, and may also be privileged. Any
unauthorized disclosure,
>
>copying, distribution or use of this message is
strictly prohibited, and if done, will result in strict legal action.
>
>This message is not guaranteed to be complete or error free. No
liability is assumed for any errors and/or ommissions
>
>in the contents of
the message.
>
>
>
Disclaimer:
This message is confidential and is intended for the addresse, and may also be privileged. Any unauthorized disclosure,
copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action.
This message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or ommissions
in the contents of the message.
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