To
The DGM, Broadband service,
BSNL, Calcutta Telephones,
Sir,
Sub: Very Poor connectivity and automatic disconnection of Broadband service.
Re: Telephone No 033-24113436
Ref: Letter dated: 07.07. 12.07.2010 & 13.07.2010.
With reference to the above I am writing you as last hope before surrender of my broadband connection. Since 25.06.2010 onwards my broadband connection is almost dead. If it is connected by chance most surprisingly automatically disconnected within 5 to 10 minutes and unable to download and do other works. Telephone line is too noisy and not in condition to use.
I have visited Ranikuthi telephone exchange in every one alternative days and met all the officers including internal section, D.E External, PA to Area Manager, PRO and so on but my all efforts are in vain. It was revealed by the exchange it is happening due to external fault. On 13.07.2010 I met D.E. external and finally surrendered that he has almost 400 fault in line and unable manage even my case he cannot assure me when my broadband will get corrected.
I am totally shocked and surprised for this kind of feedback from a senior most officer. We are using BSNL telephone since more than 30 years and will be painful to surrender the connection due to BSNL inefficient manpower.
I am sending all correspondence letters as attachment. Hoping you will personally look into my case and arrange to resolve my broadband problems.
Regards
Narayan Chandra Sarkar
8/84A, NETAJI NAGAR, FLAT NO.7,
KOLKATA – 700092.
PH. 033-24113436
M: 9681353300, 9432152425
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