Complaint against Systematic Extortion by DHBVN Ltd through its Employees
Domestic Supply Customer DHBVN Sirsa TT 27/1327, Kartar Singh 515 Agarsen Colony Sirsa 125 055
Tuesday, 16 March
1. The Worthy Financial Commissioner and Principal Secretary
Department of Power, Haryana
Civil Secretariat Chandigarh
2. The worthy Chairperson
Haryana Power Utilities
Shakti Bhavan Sec 6, Panchkula
3. The worthy Secretary Power
Government of Haryana
Chandigarh
Subject: Complaint against Systematic Extortion by DHBVN Ltd through its Employees
Sir
With reference to the above it is humbly submitted that on Second Saturday March ie on March 16 one employee of ht DHBVN descended on my door and wanted rupees 1050/- in lieu of a cheque which he referred as bounced one. On demand of any identity card, authority letter, the cheque in reference, or any other document in this regard he out rightly told that he could disconnect the supply connection, and that is how he could prove that he was an authorized person to collect supply bills of such person who pay by cheque and the cheques are dishonored by the bank.
Surprised, and finding no option I sought advice of three SDEs working with the HBVN, and I was suggested it was not in the capacity of such a person to disconnect without proving his identity or an authority letter duly signed by the SDE concerned. Secondly it was a second Saturday aof the month and there was no question of such a mischief by the DHBVN. However, all of them suggest me in unison that the customer care centre Sirsa may be contacted for further proceeding and payment of supply bill it is pending.
On the suggestions of my known to experts of the Nigam I reported the matter to the JE sitting at CCC who told me the name of the person as Mahender pal and they had sent him there to collect rupees 1050/- since the cheque for rupees 937/- had bounced. And if I could pay rupees 1050/- out-rightly my supply will not be disconnected, he added in a single breath. Moreover, before making payment I was supposed to explain in writing the reasons why the cheque had bounced. The billing slip when demanded was refused with the excuse of holiday on second Saturday which means office closed. In this way this person, with the connivance of the first one further added to my anxiety instead of listening me in a gentle way.
Absolutely baffled by this nasty scene I again consulted my known to people, and they somehow, being the employee of the same nigam, made it possible for me to make the payment, through one employee of the nigam working at Sirsa.
But here was another dastard act on the part of the three persons. They charged rupees 934/- as supply bill, rupees 27/- as surcharge, rupees 20/- for cheque bounce against a receipts number 004537-302 dated 13.3.10. for the supply bill purpose it is comprehensible but they have charged rupees 50/- vide receipt number 004537-303 as disconnection/reconnection charges whereas the cutoff date as shown in the bill was 23.3.10. Since the cut off date was 23.3.10, yet they have forced me to pay rupees 50/- simply for reporting the mater to other officials instead of paying an amount of rupees 1050/- through their one fellow who came to my house on the day it was nonworking. Therefore for the illegal collection of rupees 100-150 these three persons have harassed me, and for the payment sake I had to seek obligation of two SDEs and and JE who are per chance my known to. Otherwise they would have disconnected my supply on that day as they have proved their nasty act by charging me rupees 50/- extra simply to narrow the gap between the actual amount, and the amount they had demanded unofficially.
Pursuant to the above the issues are: why did the person come un-officially to my door to claim an amount of rupees 1050/- whereas the actual amount was rupees 937/- or so which much less than the demanded amount, why did not the JE address my complaint and rather further created the mess of the matter, and even corroborated the action of the lineman or so who came to my door, why did the receipt clerk refuse to accept the billing from my hand and received the same from the hands of an employee of the nigam sent by my known to people, and why I had to seek such obligation of my known to people whereas I have been a regular payee of all the bills and no bills over overdue so far since the installation of this connection, why the extra charges have been extorted on 13.3.10 since the cut off date was 23.3.10, and the last when will this villainy on the part of such employee cease. These issues, accordingly, need special attention of the every officer concerned with the cause of HBVN, and with the cause of common public in general who cannot pursue their grievance like me.
Moreover, within a week or so all the required documents pertaining to the above misconduct will be demanded/collected from the office of XEN Sirsa to support the above matter in the Honble High Court, if need be since it raises a very serious a public interest issue of extortion by DHBVN itself in a channeled way.
Therefore your good offices are requested to take cognizance the mater in particular so that the cause of the self esteemed customer may not suffer, and the nigam may not be desecrated at the hands of such vested interests.
Thanking you
Yours faithfully
Kartar Singh
Customer DHBVN TT 27/1327
Copy of the above to the following for necessary action:
4. The worthy Chief Secretary Haryana
5. Joint Secretary Power
6. General Grievance Haryana
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