I am very frustrated and disappointed with the service provided by this courier (Flyking Courier Services Pvt. Ltd) company. I wanted to receive some important parcel from my home, so my brother couriered them from this company the consignment # is 57922087, but after 6 days of drama created by the company I have not received the parcel and my brother was told to collect it back as the area of courier is out of service. The courier details are below:
Courier was from Raipur (Chhattisgarh) to Pune (Maharashtra).
Date of courier was: 4th May
Date the parcel is returned back to us: 11th May
So as per the reason provided the area is out of service i.e. they’re not responsible for delivering parcels to this area. So why this has come after 6 days of drama; why not you have rejected the parcel on first day saying the same reason of out of service?
This has really harassed me and my brother as a consumer; we have lost our faith in the services this company provides.
Also when today my brother went to the courier person to take the parcel back, they gave him the parcel and didn’t return the money back. On asking for the money back they gave some false reasons like give us the original slip etc. What they’ll do with the original slip??? (I guess they wanted to hide there mistake, because I told them in telephonic conversation that I’ll make a complain about there service)
If they are not able to deliver a courier, why they eating people’s money and time.
This is really not acceptable and I want my money back and also the compensation for the harassment caused to me and my brother (I called to the customer care at Raipur 8-10 times, but got no response; I want these telephone charges also).
Also I talked to one of the senior guy named Mr. Nair (of Raipur branch, his cell no is 919589171437); and he refused to provide me the compensation and also talked to me in a very rude manner, and told me that if you want to complain go, but we cannot help you. This is really not acceptable.
So please provide me the resolution to this concern ASAP due to which I have suffered mental harassment.
Thanks,
Nikhil Chaturvedi
Cell No. 919890050102
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