I, Savitha Premkumar, have visited the Commissioner office, Infantry Road, Bangalore, twice, on 28th June at 4:30pm and 29th June at 11am with regard to enquiry about police verification status of my passport, file number: BN1061301118211, which was acknowledged on date 20th May at 2:28 pm at the Passport Seva Kendra, Lalbagh, Bangalore-27, and police verification pending.
On visit to the local police station (Yelahanka New Town) on 28th June, they claimed to have not yet received the passport details to be verified from the Commissioner's office, and suggested that i visit the Commissioner's office directly.
On going to the Commissioner's office, the staff response at passport section was that the server is down since two days. But the very same website is accessible from anywhere outside!
The staff do not even care to refresh the web page, and maintain the excuse that the server is down.
Kindly look into the matter, as this is causing a lot of inconvenience to many people, due to delay in issue of passport and the unecessary travel to the Commissioner's office, whose duty is to send the passport details to the respective local police stations at the earliest for verification.
Thanking you in advance.
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