I want to lodge a Complaint against Courier service providers Blazeflash, this complaint is specifically for every operation that they are doing. Right from Delays in Delivery, to incorrect and non operational numbers on their website and rude behavior towards Customers. I want to know what actions can be taken against them. I have a courier number 214808569, dispatched on 10th of Jan from Delhi for Bangalore. First of all there is nothing updated on the Company website regarding that. I have been continuously monitoring company website, no updates on the status of consignment.
Secondly all the numbers provided on their website are Incorrect or not working. I tried reaching out to their Corporate and Registered office regarding this but no body picks up the phone there. Finally after trying for about 50 times finally they pick up, when i asked them about status of my courier, they said i have to get on touch with Customer care, when i told them this is the number published as Customer care number on the Website and why they have not updated the correct number on Website they Disconnected the Call. This is Ridiculous.
Now coming on to third point, when i tried searching for point of contact in Bangalore for Blazeflash courier, they have updated 3 numbers on their website, 2 landline numbers says and i quote "Number is not Valid" and one mobile number is in Switched off status since eternity. They have mentioned name for some mr Ravi for all bangalore queries and he is missing from this planet.
I would like to know what actions can be taken against such companies . that are fooling the customers and providing incorrect information on the Website.
Let me know.
Vineet
Bangalore
9731157485
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