Sir,
This is in refrence to lodge my complaint against Samsung India. I'm sure i'm not the only unhappy customer, who bought samsung product on company's goodwill, rather i've been duped by them when i bought Samsung 1 Ton A/C, Model No. AS12UA on 14TH SEP 2009 from GLOBALINFO MPC (HAZRAT HUSSAIN SANA COMPLEX, THAKURBARI ROAD 5TH FLOOR SAKCHI JSR JHARKHAND. I started facing the following problems, from the very same day of operating it
(1) Absolutly NO cooling in the room.
(2) The "on-off " cycle of compressor does'nt start in stipulated time frame of 3 minutes.
(3) Fan takes more time to swtich off at intial starting, as well as between the cycle, making the room more hot, before the cooling can take place again.
I've been lodging my complaint upteen number of times with the call center and they promise to send a senior engineer but a local guy from, simply 'looks' at the a/c and assures us that the problem will be resolved in next 24 hours but days are passing through without the complaint being handled. Despite of expressing my concern, each time they give me an illogical reason for a/c not functioning.
I think all of us must head to consumer court in bulk to get Samsung notice us.
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