Dear Sir / Madam,
Myself Mr. Niranjan Zemse from Thane, purchased membership from M/s Panoramic Group of Companies in Feb for 03years (Membership MG536) Magic Gateway
INR 18, 810.00 – 03 years membership plan.
After getting enrolled in the membership, self was approached by the marketing people of the company
On 29th March – Mr. Shrikant supported with Mr. Nitin Chawla – revisited with a revised plan for upgrading the membership to “Magic Holidays” – 25 years membership plan.
For the above I was provided additional information and benefits of the membership plan which was finally agreed with additional amount of INR 3, 690.00
– said amount was paid by Cheque number 532605/ 29th March Drawn HDFC Bank Limited in the name of Panoramic Holidays Limited.
Below additional Benefits were intimated for enrolling in Magic Holidays
1. 06 nights stay – NO CONFIRMATION RECEIVED TILL TODAY 13 FEB
2. Fooding Voucher of INR 4, 000/ - NO CONFIRMATION RECEIVED TILL TODAY 13 FEB
3. United 21 Disco Coupons – 05 – RECEIVED
4. Water Park Coupons – 50 RECEIVED
Following above benefits guaranteed, self made plan to spend holidays with my family members at Pancard Club Resort – Panvel, intimation of the same was provided well in advance to Mr. Shrikant, who later forwarded the same to the reservation desk. Delay was observed in forwarding the details from the marketing desk which resulted in Limited space booking with the provided date.
Booking was made from 22nd April – 24th April As there were total of 09 family members, Request was made for 3 nos Cottages, Booking was initially rejected with a reason of resort over booked & was asked to change the plans by the reservation desk, however after cross checking with the resort directly self was granted 2 nos Deluxe Rooms instead of 03 nos cottages.
As I was left with no other option & to avoid last minute cancellation of the plan – self made myself to the resort along with the family, however to avoid extra expenses only 06 members arrived at the resort on 22nd April & later on 23rd April remaining members arrived as Sweet Nestle was provided along with the 02 nos Deluxe rooms.
1. When reservation desk calls up why they are advising me to change the plans / reschedule & informing me to make reservations at least 21 days before? Very daring attitude from the reservation desk – I was taken for a run behind the resort directly to check for space!
2. Instead of cottages deluxe rooms were provided – Agreed, but how come sweet nestle booking was found the following day?
3. With the short booking – self ended up paying extra per person charge & also full amount of the reservation of Sweet Nestle – Is anybody liable for this rather than reservation desk?
4. Fooding voucher of INR 4, 000/- which was suppose to be provided – Never came till date, Self could have saved this amount also at the time of stay in the resort – who is responsible for this?
5. If commitments are not followed then why Marketing people are following and making unnecessary commitments which cannot be fulfilled?
From the stay 22nd April – 24th April Cash payment Total INR 15, 000/- was done at the time of checkout, Lucky I was carrying the cash with me!
My earlier visits to the resort when I was not having the membership, I still recall the Star Services I got from the resort directly, I was never denied a booking, but after I got enrolled, TWO times I am rejected for reservations.
Top of all - I was surprised to receive a call from the Panoramic Group (19th May) – for upgrading the membership from “ Magic Gateway” to “Magic Holiday” / following this line Iam sure I have been completely misguided by the executives of Panoramic. If not so then why INR 3, 690/- was took?
With the regular follow up for approx of 09 months, I have received a reply from Panoramic Group stating that My membership is on hold and no further bookings will be entertained.
Please assist to the below
Thanks & Regards
Niranjan Zemse
08976606909
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