Dear Sunil Mittal Ji,
I am a proud owner of your airteldth, But today I am totally dissatisfied with this company, Because the cheating done with me
I want to bring this incident to your attention
I am a customer of airtel DTH
My user ID - 3003037780
I recharged airtel DTH on 05.04.2011 with amount of Rs. 1800 which is Full Year Recharge as per instruction given by their Call center executive
Then there is offer we get 2 month free subscription if we recharge for whole year
But now today they are claimming, my balance is going to Nil
When we asked for free months offer as per their scheme
They told me, "It is not given to you because 1st reason they give - your payment required Rs.2100 but you recharge Rs.1800, But when I asked to check records, this amount is confirmed by your executive. Now they check & said you are right sir, your amount is Rs. 1750 for 1 year & You add Rs.1800
But we cannot add free month subscription to you, Because
Now the 2nd Reason they are giving, "Sir, you have never intimate us for that you have recharge for Full Year. So we cannot give you free Offer"
When I am confirming them that This premium & after every thing done by Your Teleexecutive, & my Calls after recharge is there
& also there must be some system in company when they himself see full year recharge, himself add free offer.
But executive say we cant do & when I asked to check data
Now they are saying we are not able to See Fy 2011 Data. But able to see data of fy 2010
Sir :- This is clear cut cheating case of customer money
Kindly do the needful
Thanks,
Manish Kumar
Mo. 9215337010/9855207010
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