Dear Sir / Madam,
I am writing this email to inform you that on my ICICI credit card (4477 4770 7675 9006) some one else has credited cash-in personal loan of 4, 00, 000.00 and 54000.00 without my awareness whose account number (007101530677). It goes like this, on 8th October 07, I received letter from ICICI stating that above said amount is going to be deposited to your saving account (Account number is totally different, it is not mine) as personal loan, I called the ICICI helpdesk immediately as I never requested for any such kind of loan, helpdesk agent took lot of time to understand the issue first of all and then passed me to the several other departments to gather the different information, and then later on I was assured as the saving account is not mine then they will stop the disbursement. On Personal loan letter my name, credit card number and mailing address was correct but phone no and saving account was different. So I made all necessary corrections to the credentials and closed the call.
On 12th I again received one more letter stating that 54000.00 has been credited to account (007101530677) against my credit card (4477 4770 7675 9006), I called customer care again and they assured me for investigation, and not to get panic as this saving account is not mine and they will freeze the account.
Now on 1st November I received the cash-in statement of credit card to my surprise stating about the payment plan, I called ICICI customer care again and escalated the issue to the Supervisors Gaurav Motian and Sanjog, the customer care managers, they assured me that it will be rectified ASAP with in 3 working days, This case is now handled by Sonal Garg, member of escalation team, is asking me to wait for another 2 days as she is waiting for the investigation revert, Today I went to my home branch in Noida for assistance and they suggested me to write an email to the [email protected] and post the mails to Mr. Harshil Mehta, Nodal officer, ICICI bank limited, I am doing whatever I was suggested and waiting for their investigation now, don’t know what to do more. I am in deep depression and lost my hunger and sleep for last few weeks. My situation is the worst now as I can not bear this pressure and burden any more, it’s a immense mental agony and harassment for me. Please suggest me for God sake what to do, should I go to the police and lodge the FIR or still wait for their investigation for more findings.
NB: I have very bad experience with customer care during this situation as most of the agents could not understand the issue and asked unnecessary questions repeatedly, and above all they kept me on hold unnecessarily for quite long time and few agents transferred me to the entire department unreasonably and some agents cut the call while talking to end the call. On 1st November it took 4 hrs to escalate the issue to the right channel and dropped several times while on phone. Surprisingly they didn’t even log the case some times of calls when I checked the case history. It is sheer frustrating. I will request you to pull the recordings of my conversations and listen them if you can.
Waiting for your prompt action with crossed finger, I want the resolution ASAP on priority. If you have any question you can reach me at 91-9810096546 or via email at [email protected]
kapil kuma
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