Good Evening,
I think this must be a common complaint of most of the people in my city; we book the LPG cylinder via phone in the agency.
One of the incidences, where in I came across, I booked the LPG cylinder and waited for 22 days (not working day’s) I may be wrong, but on the same day my dad also booked the LPG for him. The day was 18th April. We called the agency to enquire about the status of the booking, agency told us that the cylinder is been send to the local vendor in our vicinity. I called him up may be 25 times in two days, I was fortunate enough to get hold of sometime from his busy schedule.
He asked me to bring both the empty cylinder (mine & my dad’s), so I went with the book and the cylinder. Reaching there I came to know that the bill is available for my dad’s booking and not mine. I asked him how it is possible; we both booked it on the same day.
I called up the agency, they replied we did send your cylinder as well; please check with the local vendor. I told him the case; he behaved like he was doing some favor for me in spite of me paying extra for his services.
He came to me and said if you pay me 100 Rs extra on the cost of LPG cylinder, he can give me one. I went away from there … I discussed this with my neighbor, he was of the opinion that the local vendor always does this.. and sell the LPG cylinder in Black on higher rates.
I don’t know where to go; I searched the website of the Bharat Gas. But the condition of the website is so worse I don’t think anyone would bother to see my complaint there
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