Subject: - Complaint against M/s SAGAR GAS AGENCY (BHARAT GAS DISTRIBUTOR), BIRSINGH PURA ROAD, KHANDELA, SIKAR (Rajasthan) regarding refill gas cylinder delayed in delivery always & misbehavior.
Dear Sir/Madam,
I would like to bring this malpractice to your kind notice that I am the customer of Bharat Gas. My consumer no. is 003429; and fall under the dealership of M/s SAGAR GAS AGENCY (BHARAT GAS DISTRIBUTOR), BIRSINGH PURA ROAD, KHANDELA, SIKAR (Rajasthan). As per rule and regulation, any gas agency is bounded to provide home delivery service free of cost in India. I always face the delay of 35-60 days in delivery of Gas Cylinder every time after the booking date & the delivery never take proper address place. They distribute the gas cylinders at a spot which 01 km far away from my address. After several local complaints on Agency the situation is same without any improvement. When I asked their reason then reply was “Low Stock”, but we give more money the cylinder will come within a day, how it’s possible.
This month the delivery man is asking more money while delivering the cylinder saying the prices has been increased. But the receipt still says it costs Rs.380/-(Including VAT). But the delivery man is saying that it costs Rs.400/-. I had to pay Rs.20/- extra due to this.
I face very poor and very rude response from M/s Sagar Gas Agency. This agency is not at all bothered about the customer.
I request to you please take action on that agency. Not only for me, had so many customers told me the same problem. So please solve our problem.
Your assistance in this regard will be greatly appreciated.
Yours sincerely,
(Mahesh Kumar S/o Late Sh. Ram Dev Peepliwal)
Member Gyan Lakshay (NGO)
Raigeron Ka Mohalla, V & P: RANOLI, Distt. Sikar.
Copy to :-
1. The Secretary, Gyan Lakshay (NGO), Delhi.
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