Hi Guys,
I dont know to whom this email may reach and what would be the result of this email. If you are not the correct person for this email, I am sorry for it, but I would appreciate if you could forward it to the concerned person or the concerned department. Nevertheless, I would also be posting this same thing on most of the consumer sites and free blogs, etc to speak out my words about experiencing the HELL @ Big Bazaar Bhayandar (W) Branch within the Maxus Mall.
I request you guys not to take my email just for granted or a mischief. You guys can check the video footage (about 19:10 hrs to 19:45 hrs date 12-Aug) if you have of the Big Bazaar Bhayandar (W) Branch within the Maxus Mall.
I along with my parents were there for the shopping just like other many people as there was sale. We did quite a lot shopping as per our budget. While standing in the queue, which was obvious as there were many more people ahead of us, we were waiting that we are done soon. First of all to our surprise, few items which were on discount were not given discount one of them was Dove pack of 3 with MRP Rs. 125 and Food Bazaar Price was mentioned at the stall as Rs. 115. We skipped that product as I felt like cheated. Many who do not note the price at the counter must have taken the product without noticing that fact. Also we had to skip other products that does not have the bar code (as per the counter sales girl) so we need to wait for a longer time and there were other people too in the queue. To add to this, there were plenty of yellow uniformed Big Bazaar guys near to the payment counters shouting and yelling and making hell lot of noise pollution with the empty utensils to let the people know about the offers. There were many loud speakers which were continuosly speaking about the offers but this was really worse when these guys shout and yell and especially make noise with the utensils just to grab attention. I feel they dont know that they are wasting their energy and making fun of themselves as they seem to be like ROWDY MAWALI guys. To our shock, there were quite a few customers who felt this very irritating but could not help as they could not shout at them may be because of their age factor. They dediced to leave without even purchasing anything. As people do shop more when they feel the pleasant enviorment and NOT when they are being IRRITATED by such stupid noise of thes big bazaar guys.
On complaining the same at the service help desk. The concerned person was busy talking to other team members and kept ignoring us, WHICH IS AN INSULT TO THE CUSTOMER. However, as a limit of my patience, I got really angry and pulled his ID that was hanging on his neck to show him the kind of TRAUMA we customers are facing. As a result few of them all were the Big Bazaar guys team members gathered and we all had a small fight there. Thanks to my daddy, had he not been there, I would have really screwed those guys to teach them a lesson. As LAATO KE BHOOT BAATON SE NAHI MAANTE... When telling them to stop such noise they told that they will not stop (check the recording footage with voice) I was shocked to hear this... as the SALES guys are telling IF YOU DONT LIKE THIS, YOU DONT COME TO BIG BAZAAR, BUT WE WILL DO LIKE THIS ONLY. Had Kishore Biyani been there, he would have treated those guys very well on the spot, coz he knows that to find a customer it take years but to lose one it take just a second. And due to these guys, I promise that I will spend a little more... but never go or suggest any one else to any Big Bazaar store from now onwards where I was INSULTED.
The guys at the store should be trained properly before alloting them such a responsible task. They should know how to treat the customers not just to get customers only for 1 time. This may result in a loss of Good will.
Today there is atleast 1 unsatisfied customer, but I am sure if this continues, there would be many many unsatisfied customers despite of the MAHABACHAT OR THE SUPER SUPER MAHABACHAT OFFER of Big Bazaar and in due course of time SALES would drop drastically.
An Unsatisfied Customer of Big Bazaar,
Deepak Gupta.
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