Dear Sir/Mam,
As I m writing this mail to u i dont know that wether you r going to read this or not but still i m writing, today i came 2 know that biz bazaar outlet opens in bathinda on 07-09, so I went there to purchase household articles. there i found
1.freshwrap alluminium foil displaying buy one get one free but still I confirm this thing with the sales boy deputed there then he assured me sir the scheme of buy one get one in just only 49 rupeees is available with this item, then i pick two pack of freshwrap alluminium foil for which i have to pay 49 rupeees only.
2. i found one more item name mukhwas displaying 20% discount on MRP (MRP 270 rupeees) i still confirm it with the sales boy there then he assure me this scheme is available with this item then i pick one jar of mukhwas.
but when i reach there at payment counter then during billing the discounts as described above is not showing then i ask for the discount to your executive "sonu singh" then he tell me "sir there is no discount is displaying in our system but if u still insisting then let me check at the sales counter". when he came back then he told me "sir these discounts are displaying at sales counter but not displaying in our system so please after two or three days otherwise talk to our customer help desk".
when i reach at ur customer care help then one of ur store manager came and ask my problem then i explain him every thing then he tell me sir wait for few minutes let me check at sales counter the i wait for 20min there and that guy came after 20 min and tell me "sir there are no discount schemes are not available with such items if u want to check plz come to me".
but now the worst things happen with me now they remove both display boards and tell me there is no scheme available with such items and tell me if u want to buy then otherwise leave our store. then i leave all items there in big bazaar which i have selected.
now i ask few questions with big bazaar in context with the above mentioned incidents.
1. wether ur payment counter executive is telling truth or ur store manager, please clarify?
2.why ur store manager not bring me along with him to check wether i m saying write or wrong at first time?
3. why ur store manager make me to wait for 20min is he removing those display boards?
now at last i would like to say that if such incidents are repeated in future due to your employees then the day is not so far then the name of big bazaar is going to be known for cheating with public in bathinda. i advise you to please take some strict action at your end to remove these sorts of cheating.
regards
HIMANSHU VARSHNEY
91-9216198777
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