Now a days Cummins used to cancel the dealerships very often not bothering our (Customers) problem. Cummins people used to say that by this activity they are improving their Customer Satisfaction Index. Is it true??? Is the process of messure is correct??? Is not this random messurment of Customer Satisfaction Index by Cummins meant to take action against the bold dealerships who oppose the Cummins Monopoly??? All these questions arise on recent dealership change over by Cummins from GEAM to OVN and then to SVAM. OVN originally located at Delhi was well known to all of keeping local duplicate Cummins spares. Where as same information is also about SVAM. Then why these Dealers come to us to ruined our faith on Cummins??? Also Cummins appoint these dealers without any prior publiccustomer notice so that we are able to wind up all the pending matters with the existing dealer. The new dealer will take Six months to settle himself. Till now we poor customers suffering a lot. Non availability of spare parts with Cummins as well as with Dealer is a common thing. So many traders are upcoming taking chance of this disturbance created by Cummins Management. Is there any body in Cummins to look after??? In a increasing trend of customers and market Cummins minimizes its dealerships rather to increase which motivated the Trading activity as the customer reach going poor to poorer. It is clearly indicate the implementation of Capitalism policy of the Cummins in Indian Economy as it is now a key factor (Power Segment) in Indian Industries
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