We had invited quotes from different packers and movers and hired the services of DRS agarwal packers and movers despite their high quote as they offered to transport the goods in a container and assured of compensation if any damages incurred. The goods were transported from Indore to Mumbai and was loaded on 19th of June. They informed us that since they could not load it on to a container at site due to lack of loading space near the apartment-Shekhar Planet, they would shift it to a container after loading it to a tempo temporarily. We were in for a rude shock when the driver of the tempo contacted us at 10 pm, 11pm and 1 pm midnight of 20th june asking us for our address in Mumbai. He informed us that the company had used his services since he charged them cheap. We reached the unpacking site in Mumbai and have photographs of the tempo and the unloaders and our goods were in an open condition and some of our valuable artifacts were damaged and our washing machine and a new microwave had been broken. The country head and the head were intimated about the same but did not respond.
Our car which was also transported by the same organisation had not left Indore and was in use by their people at Indore until the 26th. They have refused to give us the vehicle until we pay up 10, 000 rs. They refuse to admit or pay up for the damages incurred during transport despite insuring our goods for 1, 50, 000rs. They have committed a breach of contract by using the services of a third party in between as evident in our photographs clicked and have caused damage to our goods and refuse to give us our vehicle which is being used by them. They have also damaged a car of our neighbour at the apartment in mumbai and bribed the police to cover up and used the influence of their country head to avoid paying up. They asked us to pay for the bribe given to the policemen when it was no fault of ours. Please let us know how to seek redressal of this as we have proof of the same.
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