A real insight of Ferns and Petals (Ferns n Petals)
I placed an order on 24th July for a Cake Rs 1000 and Nice Designer Bunch of 18 Orange Roses Rs 699 to be delivered on 25th for location Jalandhar.
They gave a call on 25th, that orange roses are not available and they can repace with other roses. I confirmed to replace with red roses.
When the boy went to deliver these gift items to the receiver, the receiver was surprised to see the bouquet of 10-12 roses and cake and was refusing to
accept the items. They assumed that the person is deliverying to wrong address. The condition was so bad, the quality was so poor, the cake was a 3rd class
cake. They accepted seeing my name and took the contact details of the vendor (ferns n petals retail or franchisee)
They gave me a call informing about this quality. I made a complaint to Ferns n Petals to either resend the correct items or give a refund. To a suprirse,
they asked me to get a screenshot from the receiver for the items. What tf? They are telling me to ask the receiver to take screenshot and send.
I refused to do so and asked them to take immediate action or confirm the things with vendor first. I also called up the vendor assuming that he might have
tried to save the money by sending 3rd class items. However, he confirmed that he bough the cake for Rs 350 from a local shop because ferns and petals do not
pay them more than this amount. Further he said he was not told about any design or any silk wrap around the bouquet. He was simply asked to send a bunch of
12 roses.
SO this is the real insight of Ferns and Petals. Beware before you place an order with them. They service, quality has now gone to this extent. I have used
ferns and petals service earlier as well and they used to send Radisson cake Rs 800 every time. However, now their service is 3rd grade as they are paying
only Rs 350 to vendor without giving them bouquet design instructions or materials.
Further they customer support is poor. I emailed them the response of the vendor as asked to either resend items or give a refund.
They didn't replied to me through phone or email and instead send someone to get the items back from the receiver.. What tf?
So i am trying to bring their real face in front of you guys.. Beware of such companies... I called up a local florist in Jalandhar and asked him to send a
nice bouquet and radisson cake. He did so for the same amount and next day i deposited the money in his account.
Don't buy from Ferns and Petals unless you want a 3rd grade quality and service.
0 comments