Godrej Locks
Equest not resolved till date

QUERY NOT RESOLVED BY GODREJ

Hi,

I have purchased Godrej Ultra vertibolt lock on 24.12.07and have a 15

year warranty period along with the purchase slip. The knob of the

lock has come out. I have called the Toll free no : 1-800-22 55 1and

have raised a request no: HYD111682 on 20.12.2011 but due to some

technical error at Godrej locks it has been wrongly routed to

bangalore and i have been receiving calls from bangalore. I had

escalated this as the request was to be done at hyderabad. They told

sorry and the same thing continued for a couple of days mentioning

that the person would be coming to do the service and would charge

Rs.90/ and no extra charges. I have agreed to the same. Till date

nobody has turned up to do the needful.

To my surprise when i called on 26.12.2011 they said the request has

been routed to bangalore and its the error at their end and they need

to raise a new request. Its so pathetic inspite of follow up this is

how reputed company like Godrej works. They have given a new request

no: HYD/113383 and till date nobody has truned up . i have been

repeatedly calling and they say they would send the person at the

earliest.

I have spoken to shubangi, supervisor saurav (who mentioned wud give a

call back but did not keep up his word), sumeen. Can anybody explain

what is going around and godrej cant solve the customers request why

do they have to take the request in first place. I am going to

publish this in newspaper with the events following no response.

I would appreciate if any higher authority looks into the same at the

earliest and do the needful.

Thanks,

Vidya,

D.D.colony

hyderabad

9573588430

Company: Godrej Locks
Country: India
State: Andhra Pradesh
City: Hyderabad

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