ICICIDirect site
Site down for entire day

To the COO of Idirect.com

Dear Sir,

This is to apprise you that the ICICIdirect site was down for the entire day today. Throughout the day, the messages suggested that things would be resolved and eventually nothing concrete came out for the entire day. The site continues to be still down

I fail to understand as to how can you afford to run an important business this way when issues can ensure that the site ceases to function for the entire day with no transactions possible throughout the day or no alternative provided

This raises 3 critical issues -

1. Whether u regard this application as mission critical and doesnt it warrant a disaster recovery environment or any kind of contigency planning

2. How much u care for ur customers. Who bears the losses if customers cannot execute their trades. What if ppl cannot sell their shares and there is a down circuit. I am sure many ppl would drag u to court.

3. How would u compensate ur clients for today's issue from ur end. Any compensation would be less

We are paying a 'premium' for 'premium' services and not to incur losses.

What is the action item or key takeaway post today's breakdown. I am keen to know

Rgds