Sir, I had booked gas cylinder refill on 9.5.2011 vide booking No.5971 on Indane IVRS No.9911554411 and received their SMS on 12.5.2011 for Cash memo generation (Cash memo No.7680). Till date i.e. 19.5.2011 I have not got my refill. Due to this inordinate delay I have faced lot of problem. The dealder (Parul Gas Agency, Sanat Nagar Burari, Delhi) always provide late delivery. They take 10 to 15 days after the booking. This period is very long. There is no scarcity of LPG but the dealer delivery man sold it on premium amount. For the last 3 days I am trying Indane helpline No.1800-2333-555 continuously but it is not responding. once its connect the voice comes all the operators are busy you are in queue please wait. I had hold the line for 30 minutes but the operator not connected. So the helpline facility is useless. The area manager No. provided on site is also not responding. I have searched all IOC site but not found the exact number who to contact regarding my grievance. Kindly do the needful and forward my complaint to concerned authority and take appropriate action against this kind of negligence and inordinate delay in supply every month to the consumer. Hoping for your speedy and favourable action in this regard. Thanks.
Ajay Kumar, Pvt. Secy./Ministry of Railways (Consumer No.13112) mail [email protected]
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