Dear IGL
This feedback/complaint is related to some serious behaiourial issue of Mr Mrityunjoy, member of installation of LPG lines, at my flat C-2/402, Lotus Pond Apptts, Vaibhav Khand, Indirapuram, Ghaziabad (BP No 7000029057).
At the afternoon of 26th Sept, Mrityunjoy came to our flat, as my wife and my old mother was alone at the house and having lunch & they obviously asked him to come half an hr/ hour later, Mrityunjoy immediately started misbehaving & shouting very loudly to mife Shweta .. he even hurled abusive language to her in front of the supervisors & other neighbours, as if his ego was hurt, when told to came later ..
I sincerely request you not to send these ill mannered & illiterate people & supervisors (who was standing dumb like spectator) to my residence (even to any other flats as well, I would suggest), as these guys represent IGL .. and if they misbehave it would tarnish your image only... The supervisors looked totally dependent on him .. and did not utter a single word initially. After few minutes, when the supervisor asked him to keep quiet, he even shouted on him and the supervisor looked really helpless
I am shocked at this very incident, which has happened 1st time in my life.
i don't demand any apology from anyone .. just a request not to send these people to my house anymore ..
This incident has shaken my & my family's confidence level and has put a serious questionmark on the credibility of Human resource management of IGL - where there is no respect of customer, you would eventually lose on all fronts.
I, myself, is a DGM in Tata teleservices (DOCOMO ) & knows the value of word of mouth put up by customers. The same gentlemen had similar issues with other neighbours as well (but i don't want to Hope you would take serious note of my feedback and do something about training your people, so whenever they go go somewhere - they talk well in a descent way (if not very polished), as they carry IGL's image in the market.
I can live with my old LPG cylinder, but can't tolerate any one to tarnish my self respect!
Sincerely yours
Nisheet Ranjan
91 9212100333
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