Indraprastha Gas Ltd
Delay in PNG connection

I have applied for new PNG connection with IGL via receipt no. 185990 dated

25/09 and subsequently an amount of Rs. 5000 1000= Rs. 6000 (

Rupees Six Thousand Only) was deducted from my account on 02/11.

I was informed telephonically my BP No. as 4000168321 (no official communication from IGL).

I am sorry to inform you that even after approximately 6 months of

application and 5 months after advance amount paying no connection or

communication has received from IGL end. On repeated contact with

Customer care I console every time to get the connection in next 10-15

days with some or other excuse. But till date no official communication received even when SLA

of 90 days already over. Even the customer care excucative are not aware of any escaltion matrix.

Please look into the matter and do the needful at earliest.