Date: 15/04/10
I am Narender Singh having Icici credit card no... 8001, regst. Mobile 9212682409. I have 30, 000/- limitation in my credit card for purchasing. In that I have already activated an insurance policy so I have 27415/- limitation of purchasing. On 09-04-10 I called Customer care and asked him my maximum limit of purchasing he did confirm me the same amount (27, 415/-). Further I told him "I am going for purchasing of laptop amount of 27000/&-quot;. he replied yes you are allowed and you can purchase today for this amount. After that I went Nehru place, it is 40 km from my house, for purchasing laptop.
There the merchant swapped the card for 27000/- but he got an error of decline from Icici bank. I called customer care again about 5 pm on 09/04/10 and asked the problem. He replied me " You are not allowed for this transaction". I asked why I m not allowed though that amount in my limitation & I did confirm before purchasing. He did not give me satisfactory answer. I asked him to transfer my call to your senior. I asked him the same question "why I m not allowed though that amount in my maximum limit and I had confirm it before coming here, far 40 km from my home". He misguided me about half hour and I did not get my question’s answer. I asked him to transfer my call to your Manager. I asked the manager (Mr. Parmod, Senior Manager) the same quotation. He replied me that you have penalties in the past that is why you are not allowed. I told him that I had cleared all the amount of your bank before & I did confirm before coming here 40 km from my house. He accepted mistake of his phone baking officer.
I asked him if I had penalties in the past then now what is the new amount limitation of purchasing of my card. He replied me “ I don’t know & I cant tell you, it will be clear on swapping of card”. He was not sure what is my maximum limit of purchasing on card.
So I request you to give the solution of following equations...
1. Will Icici Bank going to take action against the phone banking officer whose mistake admitted by the manager (Mr. Parmod).
2. If you had decreased my maximum limit then why Icici bank did not inform me. If you had not decrease the limit of my card then will icici bank going to take action against the manager.
3. What is maximum limit of my credit card and what amount of purchasing I can.
Contact me:
Mob: 9210692409.
9811120067.
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