Recently I happened to visit Big Bazaar in Mangalore, India for a change. I am a regular customer of Nilgiris. As I had pain in knee, I parked my car on the same floor as Food market so that I don't have to use the steps. When I was about to enter, the security man stopped me and said that I enter through the entrance a floor above this floor and walk all the way through the departmental store (where I don't have anything to buy and walk most of the stairs and use the steps to walk down. FYI the store does not have lift inside the store. It sounded like I am visiting a Museum or exhibition where there are strict rules about where u enter and exit. It is not consumer friendly at all. I tried to contact the manager Susheel L) who was not available. The other staff in both customer service and in store could not do anything. Anyway I have decided never to visit this place which does not value its customers.
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