FLORAINDIA.COM
Poor Quality and bad customer service

I am writing this email with deep regret on quality of flowers delivered vy FloraIndia for 3 repeat Orders.

I am a regular user and order online flowers from US to my relatives in India using this website.

On 3 subsequent orders I have placed, I would like to bring to your notice that the quality of flowers and packaging of the same has been very disappointing.

I placed 1 order for delivery on 6th May for Father's Birthday, and 2 orders for Mother’s day for my Mother and Mother-in-law, but none of the flowers sent were in good shape.

The flowers sent were badly rotten and smelt of decaying. Upon delivery the recipient complaint of flowers not been properly arranged in the bunch and were not even worth displaying for a single day.

I was deeply hurt and disappointed upon hearing such feedback from my dear ones who suggested not book thru your service as it is only resulting in wasting of my money and leading to bad impressions on the recipient.

Since I am US resident and have been often using online flowers service, but after multiple experiences I am forced to withdraw my faith on using FloraIndia to send flowers resulting in such bad experiences and remarks from my dear ones whom I regularly send flowers on multiple occasions.

I would not have noticed the flaw in their service untill, I was asked by Indian relatives to stop sending flowers using this service as they did not wanted me to waste money on something which was not worth to be kept for even 1 hour in the house and had to be thrown in the bin since it made the entire place smell of garbage, I was shocked and felt really disappointed that all this time when I was sending flowers to my friends and family on their happy moments the sort of quality that FloraIndia provides has been leading to a reputation tarnish. Ofcourse I would not have noticed it untill my own parents brought this to my notice.

Ofcourse, I shared this with Customer Service of FloraIndia, who had no sense of customer appeasement and gave a very cold response of checking the same in future, well in this competitive world if could tell them Good Luck incase they got a future customer..

FloraIndia is a bad service provider.