This compliant is in reference to the following mentioned details :
Vehicle Registration Number: HR51/Y/0080
Bill No. : RBRI3A000735
Model: VLX 2 WD 7 STR DIAMOND WHITE
Chases No. : 82075953
Engine No. : HA84015427
Service Advisor Name: Tarun Summarwar (Contact Details – 8826498514)
Manager Name: Divya Chawdhary
Showroom and Workshop: Prime Automobiles Pvt. Ltd.
Address : 20/2 Mathura Road, Near YMCA Chowk, Faridabad, 121006
Complaint: For Car repair (Scorpio)
We handed over a car (Scorpio) at above mentioned showroom as on 11.06.2012 (timing : 12:23 pm) as we were facing a problem i.e. Car Heat problem
They generate a bill of Rs. 8378 for the accessories used including water pump. Delivery date was 13 June.
However, on the date of delivery i.e. 13 June Mr. Tarun explained that the respective parts were not available and work is still under progress.
Car was actually delivered on 15 June after road test of 25 – 30 Km. They mentioned that the car is perfectly all right.
We noticed that, our music system (Buffer - Company Name JBL) was missing from the car. In addition to that another plate to protect the engine was also missing from the car.
We explained the same to Manager Divya Chawdhary. She committed to revert back within an hour. After an hour we got a call from Service advisor - Mr. Tarun.
Initially he denied that there was no Music systems in the car. Later on, after 15 minutes he agreed on same (that yes music system was there). He replied that he will call back again and will solve the problem. However no revert received from there side till date with respect to music system.
Then on 17 June we faced the same problem in our car again at the Delhi Hapur Road. Had called at that point itself. Divya told me to get in touch with nearest showroom.
We dint het any help and we somehow managed to come back home with lots of difficulties.
Further, as on 18 June we again described the same problem at the showroom and handed over the car for resolution of same problem. They prepared a Job card mentioning estimated delivery date 19 June.
Divya called on 19.06.2012 and explained that that there is problem with “Engine Gas Kit” which needs replacement with estimated charges inclusive of labour charges i.e. Rs. 12000. They further changed the delivery commitment to 21.06.2012.
We called on 22.06.2012 morning, and got a reply that we are done with the work and just checking injector.
At evening we got a reply from them that “Car is perfectly fine and will hand over the car to next day morning after road test”.
Today evening i.e. 23.06. we called again and enquired about our car.
Initially no body was picking up the phone. After lot of tries they picked up and replied that the injector is still not fine and required extra expenses to incur.
Kindly look into the matter asap so that the matter get resolved at the earliest. We are facing lot of problem due to this and incurring unnecessary extra overheads due to this.
Thanks and Regards
Mr. Raj Gopal Dhingra - 09891971638, 09650019192
General Secretary of Haryana State
Indian National Trade Union Congress
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