To,
The Marketing Head
Bharti Airtel Ltd.
Hi Sir,
First of all, I would like to thank and congratulate the Airtel customer care service team for the pathetic and shameless service that has provided to me since I have converted this number from Pre paid to postpaid.
I have converted my number (9561603979) from pre paid to post paid on the 23 of December
and my billing date is from 26 to 25 (as per the information given to me by the CCE) of every month, so to get my December month bill I had to make countless calls to your customer care which doesn’t seem to be care much about the customers
Please note down the following grievances and revert me with any resolution if you can otherwise let me know the procedure for Mobile Number portability (MNP)
• The bill plan that was given to me was of Rs 99/- rent, but instead I have been charge with a rent of Rs- 149/-
• Some one time charge of Rs 750/- has been installed on the bill of which I do not have any information
• To address these issues I had to make several call to customer care which did not provide me any resolution but instead made in hold on for like 30 minutes (in one case), so I want all the call charges pertaining to 121 to be removed till the current date (09.01.2012)
• I would like to register complaint against Mr Kiran (full name not available, please check the records) and specially Mr Nitin Mane for dissatisfactory service, and demand an explanation for the reason to be kept waiting for so long approx 30 mins and still failing to provide resolution on such a simple issue.
Please address all these issues and make sure they do not repeat in future
My Airtel No- 9561603979
Hoping for fast and satisfactory resolution,
Vikram arora
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Accenture Services Private Limited, Pune, India
IDC - RPSI - BHP Billiton AO Engagement - Test Team
Direct Dial: 91 020 66254139 || Mobile: 91 9561603979
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