I am Arun Mishra, I am regularly using the post paid mobile services of Barti Airtel Ltd. since December. My Mobile No. is 9893686820. On 1st April I requested the costumer care officer on toll free no. for the change of my tarif paln to Happy 150 plan from delight 225. I also requested for free used of SMS on the basis of fixed monthly charges and free 4000 min talk time on the basis of fixed charges of Rs. 249. I also requested to activate Rs. 98/- per month plan for GPRS. Out of all these requests only 4000 min free talk time plan topup is activate on my no along with new tarif plan. I was assured for activation of new plan on my no according to my request through sms on 3rd April. When I received the Bill this month, I learned that I have been charged Rs. 221 and Rs. 35 twice in my bill, further I learned that the double charge is for the bill period of 02/05 to 01/06. Apart from this I have been also charged Rs. 249/- for the period 02/05 to 01/06 for GPRS usage fixed charges.
I want to bring to your notice that when I am availing post paid services, how can the service provider charge the amount in one month advance. this is pre- paid charge of amount.
Kindly provide me the justice and suggest Bharti Airtel to reverse the charges charged in advance in my bill.
Regards,
Arun Mihsra
9893686820
[email protected]
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