I have been using Reliance mobile for past 3 years and compelled most of my family members too to use reliance. The STD calling card introduced recently encouraged me to shift my fiancé to reliance from other service providers. I doubt the intentions of company now. Initially I was surprised to see that the call gets disconnected every 15 min during free hours. Then the charges of the card were increased from 625 to 875 for customers who want free calling facility. Now recently the policy is changed and probably reliance is harassing customers so that they don't try using the free calling facility. I am unable to call during free hours since last 7 days. First day I was given different deadlines saying that the problem is being resolved. Then again I was told there is no problem from our side and I was advised to try after some time. Its very irritating when we don't get services after paying for the same.
The harassment by reliance has crossed all limits. I have been repeatedly fooled with different assurances without resolving my problem at all. The senior person at customer care, kalpana had promised me on 26 th that I will never ever have this problem. But I was sure there wont be any change. I am use to with the useless fellows giving the same prototype assurance every time. I have contacted every person including service assurance cell. None is bothered to reply back.
Earlier i had problem of my phone getting disconnected even after making all payments. This has also been repeated at least 20 times.
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