I trited to retrive my Broadband uses details. i contuct with bsnl customer care (By phone (1500) and also by email ([email protected])). They refer me a link: " http://selfcare.edc.bsnl.co.in". Now I tried to login in "http://selfcare.edc.bsnl.co.in" but it it displayed "The password you have entered is not correct. Please enter your password again.(SBL-DAT-00569)". i farther contuct with the customer care executive by mail to solve my problem and send mail on
1) Date: Mon, Oct 4 at 10:13 PM (Fist Complain)
2) Oct 5 2:14 PM (First Remainder)
3) Oct 11 12:47 PM (2nd Remainder)
4) Oct 12 8:52 PM (3rd Remainder)
5) Oct 13 2:36 PM (4th Remainder)
but still get no response from their end.
on calling to 1500 one of customer care executive give me two number 03812300038 & 03812300038 to retrive my uses. i call on 03812300038 they refered me to call 2305080. i tride many time but yet not make call to this number. Again when i call on 2300038 the suggest me to retrive it from selfcare.edc.bsnl.co.in and they said they are unable to give the details of broadband uses.
i am sending all the reference mail:
from Kishaloy Modak hide details 2:36 pm (8 minutes ago)
to [email protected]
date Oct 13 2:36 PM
subject Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 4
mailed-by gmail.com
This is Remainder No 4
Will i get any type of response from your end?
thanks
&&&- Forwarded message &&&-
From: Kishaloy Modak
Date: Oct 12 8:52 PM
Subject: Fwd: Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 3
To: [email protected]
This the Remainder No 3 for my query and your no reply.
i am still waiting.
thanks
&&&- Forwarded message &&&-
From: Kishaloy Modak
Date: Oct 11 12:47 PM
Subject: Fwd: Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 2
To: [email protected]
Respected incharge,
This the Remainder No 2 for my query.
i am still suffering of my problem, that is not getting the bradband uses details and cant login to selfcare.
on calling 1500 one of your executive give me two number 03812300038 & 03812300038 to retrive my uses. i call on 03812300038 they refered me to call 2305080. i tride many time but yet not make call to this number. Again when i call on 2300038 the suggest me to retrive it from selfcare.edc.bsnl.co.in and they said they are unable to give the details of broadband uses.
Now what next? Whome i call now? Will my problem solved? please dont say selfcare.edc is not working properly as i found somany people use it.
the solution is simple.. just look your database and find my login id and send me.
i hope this time i will get a proper soluation and as well as a quick response from you.
thanks...
&&&- Forwarded message &&&-
From: Kishaloy Modak
Date: Oct 5 2:14 PM
Subject: Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 1
To: [email protected]
This the Remainder No 1 for my query.
&&&- Forwarded message &&&-
From: Kishaloy Modak
Date: Mon, Oct 4 at 10:13 PM
Subject: Regarding user id of selfcare.edc.bsnl.co.in
To: [email protected]
Respected incharge,
I tried to login is "http://selfcare.edc.bsnl.co.in" but it it displayed "The password you have entered is not correct. Please enter your password again.(SBL-DAT-00569)". i changed by password from "Forgot Your Password? " option but still it was fail. i call on 1500 and talked with customer care executive but said me to re-register from "NewConnection" option. i tride, but re-registration is failed as system repaid " ". i think there is a problem in the "userid" as i regenerate the password successfully. Please reply me what is the username for login.
thanks
Name: Kishaloy Modak
Address: Math Chowmuhani, Behind Iskon, Agartala
Phone: (0381) 223402
Unique Id: 15032556295
Mobile: 9862161757
&&&- Forwarded message &&&-
From:
Date: Mon, Oct 4 at 9:55 PM
Subject: Re: Change of Broadband Plan: Remainder No. 1
To: Kishaloy Modak
Dear Customer
This is to bring to your notice that your broadband plan has been change from H250 to BBG FN Combo 600 from 4/October. Regarding the broadband portal kindly visit http://selfcare.edc.bsnl.co.in and sign up. For any assitance kindly give us a call at this toll free number 1500.
Regards
Supervisor
CALL CENTRE NE1
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