Bangalore BSNL landline users had an excellent facility to ascertain their phone meter reading 24x7 - an IVR service by calling up 1679. Evidently BT (not British Telecom) could not spare a line & got one of its minions to respond to calls from subscribers - strictly on weekdays & within working hours. Why discard an excellent system & fall back on a tired churlish live response system? Only another minion somewhat higher up the pecking order can explain.
Broadband: BSNL's has been the best broadband service - pricewise & in terms of reliability. But let the port that serves your connection at the exchange develop faults & you are in trouble. It'd be months before they trace & set right the problem.
Modems are never available & The Minions' advice is "buy your own". That would be the only option if you don't have a more competitive ISP serving your area. The newest ISP in my area offerst a fibre-to-desk service at a more competitive rate - with no installation cost if 3 months' subscription is paid in advance.
And then the antiquated phone instruments. Only BSNL still issues instruments without messaging or caller ID displays. The few such instruments that are available are handed out to those favoured by The Minions.
No longer makes sense to stay with this PSU service anymore.
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