BSNL Broadband
Broadband dysfunctional and bad service

Hi,

This is Sandeep. I have subscribed to BSNL broadband plan after much reluctance given their "world renowkned service" (*sarcasm*)

So, the broadband comes and doesn't function for 3 weeks after the first day. And me and my wife have to go from pillar to post.

Here is how the conversation goes for 3 weeks.

BSNL agent 1: Shaam ko aa jaayenge madam

BSNL agent 2: Kall 11 baje yaad dila dijiye

BSNL agent 1: Gupta ji ko phone kijiye, wahi modem supply karte hain. Aapke modem mein problem hai

Gupta ji: Modem mein problem nahi hoga. Connection mein problem hai

BSNL agent 2: Kal 11 baje yaad dila dijiye

BSNL agent 1 : Hum 1 ghante mein aa rahe hain

BSNL agent2 : Kal 11 baje yaad dila dijiye

Given such chatty people I wonder why people hate BSNL so much

An awestruck customer

Kendriya Vihar, sector-82

Noida