Complaint: Ph no 0512-2551247 out of order since Jan
I am a Bank officer and opted for BSNL landline and Broad band services at Kanpur after my transfer from Delhi. I am sorry to say that most of the time my land line ph No 0512-2551247 at my residence RBI officers's Flats, Tilak Nagar, Kanpur was out of order though I was bound to pay the bill on time. In total it worked not more than 2 months during the period (July 10 to April 11). Still it is out of order despite my complaints at Benajhabar Exchange, Kanpur and system based complaint. I am an executive and require uninterrupted telephone and internet services round the clock. It is therefore requested that you please take up the matter with the exchange concerned (Benajhabar Exchange, Kanpur)
Further, the bills sent by BSNL are generally incorrect. They do not carry the calls details. These Bills are generally inflated. Though the Ph at my residence No-2551247 was out of order since Jan yet I had deposited all the bills received in time. All of a sudden an amount of Rs 15000/- was indicated as previous dues in the Bill for Month Feb 11. No call details were shown in this regard. The aforesaid bill is not correct as I was out of station on official tour from Jan 7 To Feb 25 and my flat was locked during that period. I can produce all documentary evidence in this regard.
I have observed that base level employees at BSNL are very rude. They are not prompt in attending the compalints of BSNL users. They are causing a reputational risk for BSNL and thus spoiling the name of a prestigious organisation like BSNL. Majority of BSNL customers are bound to shift to Reliance, Tata, Airtel etc.
Before stepping towards other options I personally request you to look at the matter.
Hope for a positive responmse from you.
Yours faithfully
VIJAYA PUNDHIR
Tilak Nagar
Kanpur
Tel No 2551247 (out of order since Jan)
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