Sir,
I am holder of prepaid connection No-9434324802. On 12/05 I have sent Rs-50/- as TOP UP value to enhance my talk value balance through internet banking service of State Bank of India. The amount of Rs-50/- had already been deducted from my Saving account and I got the message from SBI that the was successful "12-May (12-May) TO TRANSFER MB05 020175279022 BSNL, TOPUP, 9434324802, BSNL TRANSFER TO 2399725044301 Rs-50.00" but the balance of my connection remained unchanged.
Later I have had requested to the customer care service personnel for several time but some times they asked me to wait for few hours or they denied to take any step as it was not shown in my account. Therefore it is requested to take proper action to update my balance as soon as possible.
Thanking you.
yours' faithfully.
Sandipan Ganguly.
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