I have recharged my bsnl cell one sim card with a top up of rs.300/- through mobile banking facility provided by state bank of hyderabad on 25/05. my phone no. is 9440163000 and i got a message that the transaction has been successful and rs. 300/- was deducted from the account. But my phone has not been recharged with the amount. the reference no. of the transaction is (oxi transaction id) is 61857760011005251958. and another reference id is 020009744037. when i contacted the customer care by dailing 9440024365 the executive did not give me any proper reply, then he transferred my call to one mr. m. sribalu who did not even take my complaint, and did not give me any complaint no. saying that the reference no. is wrong. When customer care itself declines from taking a complaint from the customer and rejects on giving me a complaint no. then whom i have to complain. it is not the case of rs 300/- but the one mr. sribalu who said he was speaking from banglore (wonder why bsnl is not having a customer care for people of AP in AP) cut my phone intentionally when i was speaking to him and again when i called him, he said that he will give a complaint on me. BSNL DOES NOT TAKE COMPLAINTS FROM CUSTOMERS AND ON THE OTHER HAND THEY ARE THREATENING THE CUSTOMERS THAT THEY WILL BOOK COMPLAINTS AGAINST THEM. i want justice, your justice and i want is at the earliest. and i sincerely believe in the saying, justice delayed is justice denied.
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