Dear Sir,
My landline no. 26572262 on which I have a landline and broadband connection. The landline is not been working for the last 10 days and the broadband has not been working since 31st Aug. I have lodged several complaints with department and so far there has not been a solution to this.
With my broadband I have repeated problems were the light keeps on blinking in the DSL and Internet indicator in the Nokia Siemens Wireless Modem.
First I had sent an to the new SMS complaint facility on 24th Aug and I got a message saying my complaint has been registered with the Docket No. 59104119 and the next day I got a call saying a person would visit my home and check the issue. But nobody visited my home to check the same.
Later on 28th of August I received a call from the department asking the type of OS I am using and the modem type. When I had informed them that its a wireless modem they lady said there could be problem with wireless modem or with power adaptor that came with the modem. As they have received quite a few complaints like this in some of the cases they have either replaced the modem or the adaptor.
She also confirmed that she will check internally and do the needful. But till date nothing has happened.
When I sent the SMS again, I received a message with a Docket No. 59105234 dated 30th Aug saying the complaint is pending with external.
Later I had also called the Nodal Officer on 13th and 14th (on the numbers 09444399898 & 04426253355) given on BSNL Grievance Redressal and registered a complaint and always there was a standard reply saying will check and resolve the issue. I had also mentioned that when anyone calls me on my landline they are able to hear the ringing sound.
Till now there has not been any improvement on the status. My landline and the broadband is totally dead for the last 15 days.
Regards,
Ramanath
15/09
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