All the customer of BSNL EXCEL PREPAID connection please be aware with their balance amount and check ur balance amount after each call specially in kolkata, westbengal. Bcoz BSNL is manipulating the call charges. In my case, I've bsnl connection with promo that gives me the facility of call to any local bsnl with 5paise/min and local non-bsnl 50 paise/min. Today morning my balance was Rs.52 after a non-bsnl local call (about 2 min) my balance is become 47 paise. I've talked to the customer care but they just logged complain but no solution, no refund. Even they don't want to say why the Rs. 50 has been deducted. After 12 hours my problem is remain unsolved. Please careful with your bsnl prepaid/postpaid connection.
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