Dear Sir,
I have been using BSNL broadband for the past 2 years. My BSNL landline number is 080-23655843.Till now i was happy with the billing of BSNL. But last month i saw that an additional amount of Rs.135/- has been charged against MoD (Music on Demand). When enquired at exhange, they said its from bsnl.hungama.com. I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said servvice.
I really dont know why i am suppose to pay for something which i havent subscribed.
For the past one week, i am trying to escalate the issue with [email protected], but i am not getting a proper reply from them.
It would be really appreciated if you can take an action on this, as i feel it really humialing (even though the amount is small). It really kills the reputation of BSNL.
If i am not getting a proper respose from hungama, i will be forced to move this to consumer court and fight against this cheating.
I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.
Thanks in advance.
91-9900012212
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