I had a Tata Indicom Broadband conection in Delhi- post paid with Account No. ACCssss (user id shantasss. Due to very poor service, the connection was terminated by me around 25 July and the CPE was collected after repeated attempts on August 12th. Now since then I have contacted all the people by e mail as well as the customer service centre to get my security deposit of Rs1000.00 back. But there is no indication as to when this will come. My last e mail dated Sept 5 has not been acknowledged by any one of the above gentlemen whose names have been given above. Although consumer are expected to pay bills on time, refund of a paltry amount like Rs1000.00 takes for ever. The customer service is horrible beyond description. E mails do not elicit any response or generate meaningless replies, calls get attended after being put on hold for 10-12 minutes on an average and the junior call centre employee taking calls cannot provide any redressal at all.
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