To
Highest Official
BSNL - INDIA
Please look at the trail of mails exchanged with your BSNL - Chennai, There is no response till today. The service is Pathetic and poor despite repeated requests. FURTHER BSNL HAS BEEN USED FOR AGES BY MY FAMILY AND THAT IS THE CONSIDERATION WE ARE RETAINING. Today the competitor pricing on Communication is lower than BSNL. I have no great love to hold on to BSNL. But as a consumer i have right to get reply for thier poor responses. I am also prepared to move to Different landline service provider and thier service to customer seems to be instant.
Please look at the trail of mails for your kind perusal.
Regards
Narendra Babu
[email protected]
Subject: Fw: Complaint - 044-26614168 - reminder 5
From: "NARENDRA BABU" Tue, 13 Mar 16:47:41
To: "[email protected]" and others
View blocked images in this message
Dear Mr Gopal Das, Mr Rajesh Wadhwa. Mr Agarwal, Director - HR
Please Look at the trail of mails below and this will explain my grievances. I am extremely sorry to disturb you on this issue despite your busy schedules.
Regards
Narendra Babu
09840249347
From: "NARENDRA BABU"
Sent: Tue, 13 Mar 15:19:03
To: "BSNLpg_chennai ", "BSNLSENIORdgmbpchtd ", "pg_chnnp ", "pg_chnnw ", "pg_chnse ", "pg_chnsw ", "gmcentral_chennai ", "gmnorth_chennai ", "gmsouth_chennai ", "pg_chnkkn ", "pg_chnkod ", "pg_chnne ", "pg_chnkal ", "[email protected]"
Subject: Fw: Complaint - 044-26614168 - reminder 5
Sir
I have no option but to make the last reminder, Reminder -5 . And By morning 10 am tommorrow i am copying / pasting the entire trail of mails by reffering this matter to " Google Consumer Forum " vide Web, so that larger consumers / customers can view my grievances
After Which need be i will switch to a different / competitor Service provider
Thanks for your Service
This is despite the fact i spoke twice to 044-25395959 - PC to BSNL -GM, who promised to take action immediately.
Regards
Narendra Babu
09840249347
From: "NARENDRA BABU"
Sent: Mon, 12 Mar 10:57:23
To: "BSNLpg_chennai ", "BSNLSENIORdgmbpchtd ", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]"
Subject: Fw: Complaint - 044-26614168 - reminder 4
Reminder -4
Regards
Narendra Babu
9840249347
From: "NARENDRA BABU"
Sent: Sat, 10 Mar 20:05:32
To: "BSNLpg_chennai ", "BSNLSENIORdgmbpchtd "
Subject: Fw: Complaint - 044-26614168 - reminder 3
Reminder -3
Narendra Babu
Chennai
09840249347
From: "NARENDRA BABU"
Sent: Fri, 09 Mar 16:21:55
To: "BSNLpg_chennai ", "BSNLSENIORdgmbpchtd "
Subject: Fw: Complaint - 044-26614168 - reminder 2
It is purely your perrogative to avoid service to the consumer. But it is my perrogative to take service from different service provider, who are instant in providing connection.
BSNL image of decades should work better, but instead it is pathetic.
Choice is yours if you want to resolve it resolve, otherwise forget it, i will move to competitors, seeking disconnection from BSNL.
Regards
Narendra Babu
09840249347
From: "NARENDRA BABU"
Sent: Fri, 09 Mar 11:02:52
To: "BSNLpg_chennai ", "BSNLSENIORdgmbpchtd "
Subject: Fw: Complaint - 044-26614168 - reminder 1
Sir
I am requesting and reminding you once again, Please rectify, if you think you do not want to satisfy the request, you are free to say so. I will look at alternate telephone service provider who is willing to install in 24 hrs.
Please understand the cost of communication is cheaper by other service providers.
Choice is yours, need be you can rectify or not.
I hv power-shutdown between 12 noon - 2pm
Regards
Narendra Babu
9840249347
From: "NARENDRA BABU"
Sent: Thu, 08 Mar 14:01:32
To: "BSNLpg_chennai ", "BSNLSENIORdgmbpchtd "
Subject: Fw: Complaint - 044-26614168
Sir,
When i had called up you bsnl complaint number ending with 11191, to check the status, i got a recorded message which says " Your service has been impacted by major source Outed"
I dont seem to understand what meaning it conveys?
Can I request your goodselves to clarify and rectify the problem on my line.
Looking forward to hearing from you.
Regards
Narendra Babu
9840249347
From: "NARENDRA BABU"
Sent: Thu, 08 Mar 10:11:28
To: "BSNLpg_chennai ", "BSNLSENIORdgmbpchtd "
Subject: Fw: Complaint - 044-26614168
Sir
your complaint telephone number ending with 11191, is not able to generate docket number. I had to get the information from 1500 - call centre and Docket number is 15904522912 complained on 8.3.12 and position indicated is no 14.
For your info, Look forward for your help and rectification
Regards
Narendra Babu
9840249347
From: "NARENDRA BABU"
Sent: Thu, 08 Mar 08:01:10
To: "BSNLpg_chennai ", "BSNLSENIORdgmbpchtd "
Subject: Complaint - 044-26614168
Sir
My telephone bearing the above number is dead, with indication " Line in Use" displayed on the monitor.
When i complained vide bsnl complaint telephone number, the message is not clear and it says your "source is disturbed due to Major fault voltage" or whatever.
Can you do the needful by advising the concerned
Regards
Narendra Babu
9840249347
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