I AM ASSISTANT GEN. MANAGER IN SBI AND PHONE NO. 0172-2552669 HAS BEEN PROVIDED AT MY RESIDENCE I.E. #203, GH-8. SECTOR-20, PANCHKULA (HARYANA) BY MY EMPLOYER. MY LANDLINE PHONE IS NOT WORKING PROPERLY SINCE ONE MONTH. THE PROBLEM IS THAT WHILE HAVING CONVERSATION THE PHONE BECOMES FAULTY AND THE CONVERSATION IS BECOMES VERY WEAK AND DIFICULT TO LISTEN. ONCE COMPLAINT WAS LODGED AT CUSTOMER GRIEVENCE CELL AND TWO TIMES ON PHONE DIRECTORY- COMPLAINT. BUT EVERY TIME WE ARE RECEIVING SMS THAT THE COMPLAINT HAS BEEN RESOLVED, BUT IT IS REGRETTED THAT HOW THE COMPLAINT CAN BE RESOLVED WITHOUT DOING ANY THING. YESTERDAY WE RECEIVED CALL FROM EXCHANGE AND WERE TOLD THAT THE PROBLEM IS AT TELEPHONE EXCNAGE AND WITHOUT LOOKING AT THE PROBLEM OR RESOLVING IT TODAY RECEIVED SMS. I FAILS TO UNDERSTAND THAT WHETHER COMPLAINTS ARE RESOVED ON THE PAPERS ONLY OR ANY EFFORT IS MADE.
MY PHONE IS VERY IMPORTANT AND I HAVE TO INTRACT WITH MY BRANCHES AND MY SENIORS. I SHALL BE OBLIGED IF SOME ACTION IS TAKEN AT THE EARLIEST.
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