I wanted to reach MP BSNL customer care for my father's SIM lock issue. The BSNL websites states as "9400024365" as the All-India Customer Care number, but when I call this number, they say its Kerala's help line. They gave me a number for MP's help line, which after trying almost 50 times also, says "Number not in use". When I call back again on the first number, even after selecting English as my language preference, a lady speaking Malayalam picks up and says "I not understand your speak". I ask her to connect to somebody who knows English, and she is like "English. Ok. You tell.". Frustrated I cut the call and called again hoping I get somebody who speaks English. This time, the lady was better in terms of English, but she was not able to comprehend my issue, she asked me to hold for almost 4 mins, and then says add a '0' in front of the MP help-line number. I am like.. I not so dumb madam, I have put 0. I ask her to connect me to MP's help line number and she is like, please call the number. I said "Madam, I have called more than 15 times, the number is not going through, can you please connect me from your side." and she cut the call. What kind of a customer care is this. Its by far the worst customer service I have ever found.
How am I supposed to contact the customer care to get my issue resolved?
Regards,
Kosha
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