Dear sir,
i purchased a topup voucher of bsnl mobile for rs.220/- from karimabad exchange counter (ghoddod road, surat) on last date of the scheme (i.e. 15.02.10).employee at the counter told me to activate the card before 12.00 midnight. after coming home i scratched the card and dialled the number "4322 8228 1968 3843" as per instruction written overleaf on the card.at the right side of this number there is another no."20007001061281". i trid repeatedly to recharge my phone as per instruction but could not get the amount added in my account balance. then i dialled customer care no.9400024365. at least 4 to5 times. but my complaint was not attended to. then i got a sms from bsnl asking me to give grade to there service. i gave "1" which means "BAD" and sent this sms on 53735 as they asked on dt.15.02.10. then two days later i was told to contact mr. khan on 6th floor of the exchange. i contacted him personally. he activated my card but only rs.200/- was added in my account balance.so i was not given benifit of the scheme as published in the news paper.without any fault on my part. please do the needful and inform me. thanking you.
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