Respected Sir/Madam,
I, Ch. Phani sree Sitarama Raju, am a customer of BSNL prepaid mobile services bearing the number 9492029529.Sorry that i am unable to provide the exact dates in this complaint. My complaint is this year in the month of February (I am unable to recollect the exact date somewhere around 1st weeks i received a sms from the voice services 12555 regarding one BTONMOBILE pack for which I Don’t call the number and subscribed the pack for which Rs20/-was deducted from our balance, but the same day felt the need to unsubscribe it and called the bsnl customer care for its help in unsubscribing it for which we were guided.we did the same but with no result. This month on 4-02 when i recharged my account it automatically got deducted off Rs20/- from my account. I called up customer care for their assistance and they provided me with different versions.1) the first person asked me for the number from which the sms was forwarded to my number and i mentioned that this time in the sender's field it was present as ONMOBILE but no number can be elicited. He took my complaint and said that he will forward it and it will be rectified in 24 hrs.2) the Second time i called up the customer care to convey the same message and this time he asked me to call 12555 and i did the same, but this time the call charges were Rs5/min, i called the number twice so that it can be of any help but i had to part with RS 50 nearly for all this hopeless venture without any result.3) for the Third time when i called up the customer care to decide whether it was upto their reach /not finally the answer was to go to the nearest BSNL office and try for the solution.
this is all my anguish that as a customer i have faced for subscribing the voice service accidentally and left with no solution to unsubscribe it rather than parting my money every month for the service which i am no longer or have ever used.
Please provide me your help and suggestions in this regard so that i can retrieve my money back or atleast be saved from departing Rs20/- every month from my account.
yours faithfully,
Ch. Phani Sree Sitarama Raju
9492029529
Hyderabad
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