The first thing now i struggle for is how to choose the subject of my complaint. I had every type of complaints with this so called Tata Indicom Cheaters and really the present subject is only a tip of the iceberg. The story began when i took a walky post paid connection of 349 Rs plan 4 months back. I used the phone mainly for internet access from 10pm to 6 am as only this company offered this service in our area of living for "free". I was happy even with the very poor internet speed until my bills started to come. There is itemized bill and my calls cost me as low as 55 Rs per month as i made a few calls but the internet billings started to rise. Internet usage was not detailed in the bill (as regarding the time of usage) and billed 400 to 1000 RS per month even without using the internet at the non peak paid hours. My patience stayed for 4 months and then i decided to get out from this service by canceling the walky. For that i called the customer care and the one of the dumpiest (i have literally more than 100 Gb's of data to prove it) people in the country responded to me by saying that i should file a written application in the True Value Hub. Guys all the real "funs" began after this. I went to a True Value Hub opposite the Thripunithura Private Bus Stand to submit the application. The guy at the Hub, in the usual arrogant style, demanded my needs and when i said i have to cancel my Walky he started to question me regarding address, phone number, and the reason to leave connection etc in the style of third rate police officer in the good old days movies and my adrenaline got pumped in no more than 2 minutes and had a good verbal war at the Hub. I demanded him to behave politely (or normally) and his response was how one can behave politely more than like this. Had a good time there and went home without filing the application and thought i shall make a complaint to the regional manger of Kochi and so called the customer care number. After the usual delay i got connected to a customer care fellow and to him a regional manger was a new concept! He was more interested in transferring my Walky phone to another one and as my enemies are intelligent i said no to him and demanded the number of person to make a complaint of the TRue Value Hub. He directed the call to a lady called "supervisor" and she was too interested in transferring the phone to any one of my "enemies" and finally discussed the matter of misbehavior from True Value Hub. She said she will register the complaint and finally said don't know how to do it. Meanwhile she offered me 200Rs or so in my every month bill if i stay with their service!
As said by her i am now going to cancel my connection by filing an application at another True Value Hub. My email to the nodal officer may help you understand their service better. Here is it "Sir, I have a will tata indicom connection (04846456477) and my experience with your True Value Hub located just in front of the Thripunithura Private Bus Stand, Ernakulam is one of the bitterly unpleasant incident in my life time.
After 4 months of consistently higher bills (which i have paid in time without any complaint) i decided to get my connection canceled. Today (22/12) i went there to give a written letter for canceling my connection as told by your customer care service. I think you have the "Mentally Deranged" people as representatives in true value hub. He (the guy at Thripunithura True value Hub) started to question my name and phone number as a third rate police officer does and i had the worse time of my life at ur True value hub.
It is just the best way to behave to a customer who is paying all the bills at correct time! You and your team has done a good job Mr. Nodal Officer. I had connections with many networks and this was the first time i got in a "True Value Life Time Offer". My present concern is to get out from your "circle" as speedily as possible A quick search in the net revealed that i am not alone in this world of "Tata Cheats" and want to make TATA to all my services with you. I know this letter will not be useful for changing your attitudes and behavior but i am making a "Genuine Natural Response" as one among your "Cheated Customers"
And one more thing, the statement by your customer care supervisor "No one misbehaves without a corresponding misbehavior from the customer" is a philosophically motivating statement to me and i express my gratitude to Tata Indicom Services for teaching me these high grade concepts. I now understands your Motto "DO MORE AND LIVE NO MORE"
Long Live TATA INDICOM and BYE FROM A CHEATED CUSTOMER
Suhair Hassan,
Tata Indicom Customer Desperately Trying to
get out from Tata Indicomm Services,
Phone : 0484-6456477 (for max of next three days)"
And finally my advice is not to get in to any post paid services from this company. If you have no other choice then and only then chose their prepaid services, you will at least know how much you are going to lose beforehand.
Suhair Hassan.
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