BSNL - PREPAID CONNECTION TOP UP
FAILED TOP UP AMOUNT DONE THROUGH INTERNET NOT REFUNDED

I TOPPED UP MY PREPAID CONNECTION OF BSNL ON LINE FOR RS.55/- OPN 23/12. TOP UP FAILED AND THE BSNL INFORMED THAT IT WILL BE CREDITED BACK WITHIN 10 DAYS. DESPITE LAPSE OF 20 DAYS I HAVE NOT GOT THE AMOUNT BACK CREDITED TO MY ACCOUNT. EVEN MY REPEATED REMINDERS ARE NOT EVOKING ANY RESPONSE FROM BSNL. PL. ARRANGE TO GET THE AMOUNT CREDITED BACK TO MY ACCOUNT WITH COMPENSATION.