BSNL - PREPAID CONNECTION TOP UP
FAILED TOP UP AMOUNT DONE THROUGH INTERNET NOT REFUNDED

PREPAID CONNECTION NO. 9445615176

I TOPPED UP THE ABOVE PREPAID CONNECTION OF BSNL THROUGN INTERNET ON 23/12. THE TRANSACTION NO. IS

TXT2312201002099

HOWEVER, THE TOPUP FAILED AND BSNL INFORMED ME THAT WITHIN 10 DAYS THE AMOUNT WILL BE REFUNDED TO MY ACCOUNT. DESPITE LAPSE OF MORE THAN 15 DAYS STILL THE AMOUNT IS NOT REFUNDED.

PL. DO THE NEEDFUL.