I am a user of your BSNL pre paid mobile service. My BSNL Pre Paid No is 9450688897. Recently I got a message at night that is " Thank you for Subscribing Masti Pack. You have been charged Rs 5 / 30 days. For other exciting subscription packs details, SMS HELP SUB to 56505 and deduct 5 Rs from my balance Sender 565054005", For that mesg I made a call to BSNL call center no that is 9400024365 and there one of senior executive Miss Ankita said that you have activated that service so your balance has been deducted. But neither me nor my family members or friends activate this service on my mobile number. I want to know that without activating from my side how can this service has been activated and how the balance has been deducted. She also dont know how to talk to the subscriber.
For that issue I already mailed to CMD and Directors of BSNL but still no action has been taken.
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