ONLINE TOPUP FAILURE
My Cell One Mobile No.is : 9425391270 (BHOPAL). On 12.10.10 at about 12.20 pm I made one online Topup transaction for Rs.110.00. Although the transaction completed successfully no credit was afforded at my prepaid amount of the above mentioned mobile till now (2 PM 14.10.10). Surprisingly my Bank Account has been debited in THIS case. Incidentally, I used to topup my prepaid a/c frequently, without any problem. Transaction No. is TXT1210201001532. & Receipt No. is 88889228705.
The Cell One Customer Care Cell, AFTER TRYING FOR MORE THAN 8 TIMES, after obtaining Transaction ID etc. from me, advised me to wait for 24 HOURS, they are unable to advise any specific time period for the same.
I had to face great trouble for not being able to receive any topup value in need, again the talk time value along with the necessary charges has been consumed by BSNL in time, but no action has been taken even after 72 hours.
Shall we refrain from charging online from now?
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