I have a WLL phone connection. I received my bill of billing period 08/01 to 07/02with annual rent (MPLS-L2TP) charging me total Rs.1512/- As I was not willing to pay annual rent this time, I met Mr. Agashe, the account officer at Room No. 7 at O/o PGMTD, Kothi Exchange Building, Vadodara and requested him to amend my bill by charging monthly rent. He guided me to change my plan from annual plan to general plan first. I fulfilled the necessary formalities, and got the rent plan changed.
I went to the account office, and requested the officer on duty to amend my bill. He amended the bill and instructed me to pay Rs. 406/-, which I paid by Receipt No.404282556 on 18/03 and went to the officer with receipt with requested him to do necessary formalities to get my phone reconnected. I waited and made so many calls requesting to reconnect my phone. But as my phone was not reconnected, again I met Mr. Agashe on 23/03 at 11.30 am, and informed about not getting reconnection. He told me that his officer has miscalculated the amount of Rs. 406/-. He instructed me to pay Rs. 79/-, more which I paid instantly by Receipt No.404283210 on 23/03 and met Mr. Agashe with the receipt. (I paid Rs. 100/- instead of Rs. 79/- to avoid nominal calculation mistake) He promised me that my phone will be reconnected within an hour or two. But unfortunately it did not happen. So visited Mr. Agashe to inform him 4.50 pm again. He called someone and instructed to reconnect my phone. My phone was reconnected at evening of 23/03. But it is disconnected again at noon of 24/03 and I am hearing that my service is suspended temporary due to unpaid bill.
Office of PGMTD, Kothi Exchange Building is 7 kilometers away from my residence. I had to visit this office 5 times and spent hours for all this. But all went in vain. Now I am tired and do not have mental strength to face more harassment. So please discontinue my telephone connection and grant me rid from facing any more harassment, as I am 55 years old. It will be better to run my life without a BSNL telephone. I am ready to pay instantly any outstanding amount, if Account Officer O/o PGMTD, Kothi Exchange Building, Vadodara has made any mistake in calculation again.
Please kindly help me this time to get rid from all this. I promise you I will never come to BSNL again in my remaining whole life. I will surrender my cellular phone connection of BSNL too.
Details of WLL phone connection:
Phone No. : 2652970794
Account No. : 554763430
Name & Address: as mentioned above.
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